Join the team

Full-Time · Mostly Remote · $62,000 Base + Up to $6,000 Performance Bonus

We're looking for a Marketing Manager to lead the digital presence and day-to-day marketing execution of two growing hospitality brands: The Mountain Top Lodge, our boutique hotel in Dahlonega, Georgia, and the hospitality personal brand of our founder, Heather Breedlove.

This is not a role for someone waiting on a content calendar and a list of assignments.

We're looking for someone who sees what's needed and moves — someone who can take a vision, turn it into a strategy, and then execute it beautifully.

ABOUT THE ROLE

You'll be Heather's marketing partner — owning the day-to-day execution of our digital marketing across social media, email, paid advertising, Pinterest, YouTube, and marketing automation.

Your job is to turn strategy into content and campaigns that grow our audience, deepen engagement, strengthen both brands, and ultimately drive bookings, revenue, and brand loyalty.

This is a hands-on role. You'll write. You'll create. You'll shoot and edit video. You'll build campaigns. You'll watch the numbers. You'll engage with our community. And you'll constantly look for ways to make the marketing better.

You'll propose strategy and content; Heather approves both.

The right candidate sees that collaboration as a feature, not friction.

WHAT YOU'LL OWN

Social Media Strategy & Execution

• Lead content strategy and execution across Instagram, Facebook, Pinterest, and YouTube for both MTL and Heather's personal brand

• Manage two distinct voices: MTL's boutique hospitality brand and Heather's personal hospitality and lifestyle brand

• Maintain a consistent, high-quality publishing cadence guided by strategy and platform best practices — not a static posting checklist

• Engage with our audiences daily through comments, messages, conversations, and community building

• Identify opportunities to turn social attention into email subscribers, inquiries, reservations, and bookings

Founder's Voice & Brand

• Write captions, scripts, emails, and content that sound unmistakably like Heather — not like a marketing manager trying to sound like Heather

• Study her voice, learn her patterns, understand her point of view, and eventually anticipate what she will and won't love

• Protect the voice, visual identity, and positioning of both brands across every marketing channel

Short-Form Video & Content Production

• Capture and edit scroll-stopping short-form video for Reels, YouTube Shorts, Pinterest, and paid advertising

• Create content that tells the story of MTL — its people, food, spaces, experiences, details, and moments

• Phone-based shooting is absolutely fine; strong editing skills in CapCut, InShot, or similar platforms are expected

• Maintain a visual standard that feels elevated, warm, intentional, and unmistakably MTL

Email Marketing & Newsletters

• Own the email marketing calendar for MTL and Heather's personal brand

• Create regular newsletters, promotional campaigns, event launches, seasonal communications, and other email touchpoints

• Write and build emails that feel every bit as considered and on-brand as our social content

• Intentionally grow and segment our email lists through social media, ManyChat, website traffic, events, and on-property opportunities

• Track list growth, opens, clicks, conversions, and bookings or revenue attributed to email

• Test subject lines, messaging, timing, and calls to action — and use what you learn to improve the next campaign

Paid Media & Campaign Management

• Plan, launch, and manage paid social campaigns, primarily through Meta

• Develop campaigns supporting hotel stays, dining, events, experiences, email-list growth, and brand initiatives

• Build audiences, manage budgets, test creative and messaging, and optimize based on performance

• Connect organic and paid strategy — recognizing when strong organic content deserves amplification and when a campaign needs creative designed specifically to convert

• Track performance from impression to click to inquiry or booking whenever attribution allows

• Monitor campaigns consistently and make adjustments based on results rather than waiting for a monthly report

• Recommend when paid support makes sense — and when it doesn't

Pinterest as a Real Traffic Driver

• Build and execute a Pinterest strategy designed to generate meaningful long-term traffic

• Design pins, write keyword-optimized descriptions, and structure boards strategically

• Treat Pinterest as a search and discovery platform, not simply another place to repost Instagram content

• Track saves, clicks, outbound traffic, and conversions and adjust strategy accordingly

ManyChat & Marketing Automation

• Build and maintain ManyChat flows that turn social engagement into email subscribers, inquiries, and bookings

• Create comment-triggered campaigns around content, events, offers, and other marketing moments

• Monitor flows, optimize based on performance, and ensure leads route cleanly to the appropriate next step

Analytics & Performance

• Pull the numbers, understand what they're telling you, and act on them

• Report monthly on the KPIs that matter across social, email, Pinterest, paid media, audience growth, and attributed bookings

• Look beyond vanity metrics and understand the difference between content that gets attention and marketing that creates action

• Bring recommendations, not just reports

Every month should be smarter than the last.

Trend-Spotting & Content Ideation

• Pay attention to what's happening across platforms before we ask

• Bring ideas proactively

• Recognize emerging trends and translate the right ones into content that feels natural to our brands

• Know when a trend fits — and have the judgment to know when it doesn't

Quality Control & Proofing

Every piece of marketing represents our brands.

Spelling. Names. Dates. Links. Pricing. Details. Messaging.

Everything should be reviewed and accurate before it reaches Heather for approval.

A final proofing pass is non-negotiable. Every time.

On-Property Content Capture

This role is mostly remote during the week, but hospitality happens in real life.

You'll be on property approximately 4–8 weekend evenings per month to capture content from Wit & Wisdom dinners, private events, live music, seasonal experiences, and other moments worth sharing.

You'll plan what you need before arriving so content capture is intentional and productive rather than reactive.

THE WORKING RELATIONSHIP

You'll have meaningful ownership of execution, but brand voice and direction run through Heather.

She's involved, opinionated, fast-moving, and protective of both brands.

You'll propose strategy and content; she'll approve both.

As trust builds, approvals will naturally become more streamlined. The standard won't.

We're looking for someone who enjoys working closely with a founder, learns quickly, anticipates needs, and ultimately becomes a trusted marketing partner rather than simply a person completing marketing tasks.

WHO YOU ARE

• You see what's needed and move — you don't wait to be told what to do next

• You're obsessed with details because it genuinely bothers you when something is off

• You're both creative and analytical

• You can move from writing a beautiful caption to analyzing an underperforming campaign without feeling like one is beneath you

• You read a founder well and begin anticipating what's needed before she asks

• You communicate with precision — whether it's a caption, Slack message, campaign brief, or performance report

• You take ownership. When something goes wrong, you say so, fix it, and learn from it

• You can write in someone else's voice so naturally that people close to them can't tell the difference

• You have a real point of view about brands

• You can look at an account, campaign, or piece of content and explain what's working, what isn't, and what you'd do next

• You understand that beautiful marketing still needs to produce business results

REQUIREMENTS

• 4+ years of hands-on digital marketing, social media, or brand marketing experience

• Strong experience managing social media for a brand, founder, or executive

• Hands-on expertise with Instagram and Facebook, with working knowledge of Pinterest and YouTube

• Strong short-form video capture and editing skills with a high visual standard

• Demonstrated ability to write in someone else's voice

• Hands-on email marketing experience, including campaign creation, list management or segmentation, and performance reporting

• Experience managing Meta advertising campaigns, including audiences, creative testing, budgets, optimization, and reporting

• Fluency with digital marketing analytics — you can read the data, explain what happened, and change your approach accordingly

• Comfortable using AI tools thoughtfully to increase output, efficiency, and creative exploration without sacrificing brand voice or quality

• Located within a 90-minute drive of Dahlonega, Georgia

• Available for approximately 4–8 on-property weekend evenings per month

• ManyChat experience is strongly preferred, but we're willing to teach the right candidate

We don't expect you to be the world's foremost expert in every marketing channel. We do expect you to be a strong, curious digital marketing generalist who can own the engine, learn quickly, and know when to dig deeper.

THIS ROLE IS FOR YOU IF

• You see protecting a brand voice as an art, not a chore

• You love the intersection of hospitality, lifestyle, storytelling, and marketing

• You enjoy working closely with a founder

• You take pride in building brands that feel alive

• You move fast without sacrificing quality

• You want ownership and accountability

• You read feedback as direction, not criticism

• You're interested in what converted, not just what got likes

THIS ROLE IS NOT FOR YOU IF

• You want to post whatever you want without approval

• You're looking strictly for a social media posting role

• You prefer strategy but don't enjoy execution

• You wait for direction instead of looking for the next opportunity

• You take feedback personally instead of professionally

• You set the bar at completion rather than excellence

• You aren't comfortable being accountable to performance metrics

• Regular weekend evenings on property don't work for your life

OUR CORE PRINCIPLES

At The Mountain Top Lodge, we live by six guiding values:

Addicted to Excellence — Excellence is the baseline.

Enthusiastic Hospitality — We turn ordinary moments into memorable ones.

Whatever It Takes Attitude — We step in for each other, for our guests, and for the property.

Extreme Ownership — We own outcomes. No excuses.

Celebrate Our Experience — We find joy in the craft of hospitality.

Protect the Fort — We're loyal to our team and our standards.

If these resonate with you, you'll feel right at home here.

THE DETAILS

Type: Full-time, salaried employee

Base Salary: $62,000

Performance Bonus: Up to $6,000 annually, paid quarterly and tied to defined marketing KPIs including audience and email-list growth, qualified traffic and engagement, attributed bookings/conversions, campaign performance, and brand/content quality

Total On-Target Earnings: Up to $68,000

Schedule: Mostly remote during the week for planning, content creation, campaign management, and scheduling. On-property attendance is required for key events and content opportunities, primarily weekend evenings.

On-Property Expectation: Approximately 4–8 weekend evenings per month

Location: Must live within a 90-minute drive of Dahlonega, Georgia

Benefits: Health insurance available after 3 months · 3 weeks PTO after 6 months

Reports To: Heather Breedlove, Founder

HIRING PROCESS

We take this hire seriously.

Here's what to expect:

1. Application — approximately 25–30 minutes

2. Resume + Video Review

3. First Interview with Heather

4. Paid Trial Project — $300–$500 stipend; approximately 3–5 days and deliverable-based

5. Final Interview + Reference Checks

6. Offer

The paid trial gives both of us the opportunity to see how we work together. The stipend is paid whether or not we ultimately move forward.

HOW TO APPLY

Our application is detailed by design.

We'll ask for your Instagram handle, LinkedIn profile, 2–3 examples of your work with performance metrics, and a short video so we can get to know you beyond your resume.

Every application is personally reviewed.

If we'd like to move forward, we'll be in touch within 7–10 days.

APPLY NOW

"This role matters to me more than almost any other hire I'll make this year. Marketing is the voice of both brands I've built — and the right partner makes everything I'm building bigger than it could be on my own. If protecting a brand's voice while finding smart, beautiful ways to grow it lights you up, I'd love to meet you."

— Heather Breedlove, Founder

Part-Time · $16–$22/hour · Based on Experience

We're looking for a hospitality-driven, polished, and proactive team member to support both guest experience and housekeeping operations — someone who believes a perfectly made bed matters as much as a perfectly poured cocktail.

About the Role

This is a hands-on, dynamic role that blends front desk operations, serving, beverage service, and room care. You'll move between the lobby, the dining room, the bar, and the guest rooms — ensuring every touchpoint of the guest journey feels elevated and seamless.

It's a part-time position with weekend availability required (at least one Saturday or Sunday shift per weekend, based on operational needs).

What You'll Own

Guest Experience & Service

• Welcome every guest at the front desk — check-ins, check-outs, and the warm first impression that sets the tone for their entire stay

• Be the first point of contact for guest questions, requests, and recommendations — from dinner reservations to hiking trails to the best local coffee

• Provide attentive, polished service during breakfast and dinner at Wit & Wisdom

• Operate The Welcome Bar — crafting coffee drinks, cocktails, and wine pours with care

• Anticipate guest needs and respond with urgency and warmth

• Deliver memorable, personalized guest interactions from arrival to farewell

• Handle phone inquiries, reservation questions, and on-property guest communication with grace

Housekeeping & Property Care

• Clean and reset guest rooms to MTL's boutique, five-star presentation standard

• Maintain pristine common areas, restrooms, and service spaces

• Assist with laundry, linens, and inventory organization

• Ensure every guest space reflects our attention to detail

Team Support

• Jump in wherever needed with a whatever it takes mindset

• Support light operational tasks across the property

Who You Are

• Experienced in hospitality, housekeeping, or service-based roles (boutique or upscale preferred)

• Detail-oriented — you take pride in creating clean, beautiful spaces

• Warm, confident, and genuinely guest-focused

• Comfortable balancing front-of-house service with hands-on housekeeping

• Dependable and physically able to lift up to 50 lbs, climb stairs, and stay active throughout shifts

• Available for weekend shifts (at least one Saturday or Sunday each weekend)

This Role Is For You If

• You enjoy both interacting with guests and working behind the scenes to create an exceptional environment

• You believe a perfectly made bed matters as much as a perfectly poured cocktail

• You thrive in intimate, high-touch hospitality environments

• You take pride in excellence, consistency, and teamwork

This Role Is Not For You If

• You'd prefer to focus on only service or only housekeeping — not both

• You're looking for a Monday-through-Friday role

• A fast pace and physical work aren't a fit for where you are right now

• You're looking for a stepping stone rather than a craft to invest in

Our Core Principles

At The Mountain Top Lodge, we live by these guiding values:

• Addicted to Excellence — Excellence is the baseline.

• Enthusiastic Hospitality — We turn ordinary moments into memorable ones.

• Whatever It Takes Attitude — We step in for each other, for our guests, for the property.

• Extreme Ownership — We own outcomes. No excuses.

• Celebrate Our Experience — We find joy in the craft of hospitality.

• Protect the Fort — We're loyal to our team and our standards.

If these resonate, you'll feel right at home here.

The Details

• Type: Part-time

• Pay: $16–$22/hour based on experience

• Location: In-person, The Mountain Top Lodge, Dahlonega, GA

• Schedule: Flexible hours including weekends and evenings; weekend availability required

How to Apply

We do things a little differently here. Every applicant completes a thoughtful application below — including a brief video introduction. We read every one personally.

If we'd like to move forward, we'll be in touch within 7–10 days.

APPLY NOW

"Hospitality, to me, is the art of making people feel deeply seen. Whether it's a guest who just drove four hours to celebrate an anniversary or a teammate who needs an extra hand at turn-down — it's all the same craft. If that resonates with you, I'd love to hear from you."

— Heather Breedlove, Founder

Part-Time · Friday & Saturday Evenings · $40/hour

We're looking for a polished, wine-knowledgeable hospitality professional to be the face of The Mountain Top Lodge on Friday and Saturday evenings — leading our Wit & Wisdom tasting menu dinners and serving as evening concierge on non-dinner nights.

About the Role

This is a specialized part-time hospitality position — Friday and Saturday evenings only, 2:30 PM to close (typically around 10:30 PM). You'll be the face of MTL after dark.

On Wit & Wisdom dinner nights, you'll lead the entire experience. Our 20-seat communal prix-fixe supper club is the heart of weekend evenings at the Lodge — and the maître d' is the architect of that experience. You'll welcome guests at the Welcome Bar at 6:30, confirm preferences and allergies, upsell wine pairings, lead the 7:00 PM announcement in the lobby, walk guests into the dining room, narrate the five-course menu, and guide wine pairings throughout the night.

On non-dinner nights, you'll serve as Evening Concierge — checking in late arrivals, hosting at The Welcome Bar, and being the polished presence guests can count on across the property.

The standards across the property come from people who care deeply about the craft, and we're looking for the right person to anchor weekend evenings with that same care.

What You'll Own

On Wit & Wisdom Dinner Nights

• Lead the entire guest experience from arrival to farewell

• Welcome guests at The Welcome Bar starting at 6:30 PM — warm check-in, allergy confirmation, drink preferences captured

• Upsell wine pairings and recommend cocktails with genuine wine knowledge and warmth

• Update our CRM with guest notes, preferences, and details that make the next visit even better

• Lead the 7:00 PM announcement in the lobby and walk guests into the dining room

• Narrate the five-course tasting menu, course by course

• Guide wine pairings throughout the evening — pour notes, region, why it works with the dish

• Lead the service team on the floor; coordinate timing with the kitchen

• Close out the experience with grace

On Non-Dinner Nights (Evening Concierge)

• Check in late arrivals and handle any evening guest needs

• Host at The Welcome Bar — coffee, wine, cocktails, conversation

• Walk the property and address anything below standard

• Handle phone inquiries, guest requests, and reservation questions

• Be the polished evening presence guests can count on

Pre-Service Prep (5:30–6:30 PM)

• Confirm menus are printed and beautifully presented

• Set the seating chart based on the night's reservations

• Prepare check-in sheets with allergy and preference notes from the CRM

• Brief the team on guest notes (return guests, celebrations, dietary needs)

• Ensure The Welcome Bar is ready for arrivals

Who You Are

• Real wine knowledge — you can speak with specificity about regions, producers, styles, and pairings (formal training a plus, but not required)

• Comfortable holding a room — the 7:00 PM announcement and procession requires genuine presence

• Polished hospitality background — fine dining, boutique hotel, private club, or similar

• Warm, present, and genuinely interested in people

• Detail-oriented — you notice the menu corner that's bent, the half-empty water glass, the guest who needs another moment before being seated

• Calm under pressure — service recovery is a craft, not a panic

• Available for both Friday and Saturday evenings, every weekend

This Role Is For You If

• Hosting elevated dinners genuinely lights you up

• You have a day job, a primary role, or a season of life that makes weekend evenings the perfect rhythm for you

• You love wine and want to share what you know with guests

• You're drawn to small, intimate, intentional hospitality — not high-volume rooms

• You take pride in being the person who makes a guest's evening unforgettable

This Role Is Not For You If

• You're looking for full-time work or a primary income

• You're uncomfortable speaking in front of a small group

• Wine is a casual interest rather than something you've genuinely studied

• Weekend evenings don't work for your life

Our Core Principles

At The Mountain Top Lodge, we live by these guiding values:

• Addicted to Excellence — Excellence is the baseline.

• Enthusiastic Hospitality — We turn ordinary moments into memorable ones.

• Whatever It Takes Attitude — We step in for each other, for our guests, for the property.

• Extreme Ownership — We own outcomes. No excuses.

• Celebrate Our Experience — We find joy in the craft of hospitality.

• Protect the Fort — We're loyal to our team and our standards.

If these resonate, you'll feel right at home here.

The Details

• Type: Part-time, hourly

• Pay: $40/hour, paid hourly (no tips)

• Hours: 16 hours/week — Friday and Saturday evenings, 2:30 PM to close (~10:30 PM)

• Location: In-person, The Mountain Top Lodge and Wit & Wisdom, Dahlonega, GA

• Benefits: Hourly pay only; no benefits at this hour count

• Reports to: General Manager and Founder

How to Apply

The application below is part of how we get to know you. It takes a little time — and that's intentional. We're looking for the kind of person who'll bring real care to our weekend evenings, and the application is the first step in that conversation.

Every application is read personally. If we'd like to move forward, we'll be in touch within 7–10 days.

APPLY NOW

"Friday and Saturday evenings at the Lodge are sacred to me. Wit & Wisdom is twenty people gathered around one table for an experience they'll remember — and the person leading that experience matters as much as the food. If you've ever wanted to be the host of a small, intentional dinner where every detail counts, this might be it."

— Heather Breedlove, Founder

Full-Time & Part-Time Available · Hourly · Starting at $20/hour, Commensurate with Experience.

We're looking for a passionate chef to join the kitchen team at The Mountain Top Lodge and Wit & Wisdom — our 20-seat communal prix-fixe supper club in Dahlonega, Georgia. Whether you have years of professional kitchen experience or you're a recent culinary school graduate ready to grow under strong mentors, we'd love to meet you.

About the Role

You'll work directly under our Head Chef in a small, intentional kitchen — cooking five-course tasting menus for one communal table.

This is a #2 role in the kitchen. You'll execute the Founder's vision, contribute your own perspective, and grow your craft under real mentorship. It's the right fit for someone who wants to learn deeply from skilled chefs — not someone looking to run their own kitchen.

What You'll Own

On the Line

• Execute the Head Chef's menu with consistency, care, and attention to plating

• Run your station with mise en place, timing, and discipline

• Pace courses for our 20-seat communal prix-fixe service at Wit & Wisdom

• Maintain quality standards under pressure — every plate, every night

• Step into other stations when service demands it

Behind the Scenes

• Prep work, butchery, sauce work, and ingredient breakdown depending on station

• Support the Head Chef with menu development, seasonal sourcing, and recipe testing

• Maintain a clean, organized, safe kitchen — your station and shared spaces

• Track inventory and flag low stock or quality issues

Growth & Craft

• Work alongside an accomplished Head Chef and a Founder passionate about the art of hospitality

• Bring your own ideas and grow your repertoire over time

• Contribute to a kitchen culture rooted in pride, precision, and mutual respect

Who You Are

• Passionate about food — you care about technique, flavor, and presentation

• Open to learning under a strong mentor; comfortable being #2

• Reliable and steady — when service starts, you're ready

• Calm under pressure; you don't fold when tickets stack up

• Detail-oriented — plating consistency matters to you

• Physically able to stand for long shifts, lift up to 50 lbs, and handle the heat of a kitchen line

• A team player — you jump on dish, run food, or step into another station when needed

This Role Is For You If

• You're a culinary school graduate or experienced cook looking to grow under skilled mentors

• You love the rhythm of dinner service and the craft of plating

• You're drawn to tasting menu and prix-fixe cooking — the focus, the pacing, the intentionality

• You'd rather cook excellent food in a small intentional kitchen than turn out volume in a big one

• You're ready to invest in your craft for the long haul

This Role Is Not For You If

• You're looking to run your own kitchen right now

• You want a Monday-through-Friday schedule

• You'd rather cook fast and high-volume than slow and intentional

• You're not interested in tasting menu or communal-style service

Our Core Principles

At The Mountain Top Lodge, we live by these guiding values:

• Addicted to Excellence — Excellence is the baseline.

• Enthusiastic Hospitality — We turn ordinary moments into memorable ones.

• Whatever It Takes Attitude — We step in for each other, for our guests, for the property.

• Extreme Ownership — We own outcomes. No excuses.

• Celebrate Our Experience — We find joy in the craft of hospitality.

• Protect the Fort — We're loyal to our team and our standards.

If these resonate, you'll feel right at home here.

The Details

• Type: Full-time & Part-time availabe, hourly

• Pay: Starting at $20/hour, commensurate with experience.

• Schedule: Flexible but Primarily Wednesday through Sunday, including evening dinner service.

• Location: In-person, The Mountain Top Lodge and Wit & Wisdom, Dahlonega, GA.

• Benefits: Full-time only - Health insurance available after 3 months · 3 weeks PTO after 6 months.

• Reports to: Head Chef and General Manager

How to Apply

The application below is part of how we get to know you. It takes a little time — and that's intentional. We're looking for the kind of cook who'll invest in our kitchen and our craft, and the application is the first step in that conversation.

Our General Manager and Founder both read every application personally. If we'd like to move forward, we'll be in touch within 7–10 days.

APPLY NOW

"A great kitchen is built on craft, humility, and people who care. We've built a team that loves what they do — a Head Chef who runs a beautiful service, and a team who keeps standards high across the whole property. We're looking for the next person to grow with us. If that's you, I'd love to hear from you."

— Heather Breedlove, Founder

Full-Time · Salaried · $46,000–$54,000 Based on Experience

We're looking for a hospitality-driven leader to anchor The Mountain Top Lodge Wednesday through Sunday — someone who can hold the standard on shift, lead the team in front of them, and make every guest feel personally cared for from check-in to farewell.

About the Role

This is a salaried, full-time leadership role covering our busiest stretch — Wednesday through Sunday, including evening and weekend shifts.

You'll be the senior leader on shift: setting the tone for the team, owning the guest experience on the floor, and stepping in wherever needed. You'll work closely with our General Manager and Assistant Manager, who set the broader operational direction — your job is to make every shift run beautifully when they're off site.

That means leading from the front desk, running point at Wit & Wisdom dinner service, working alongside the team at The Welcome Bar, and supporting housekeeping operations when the moment calls for it.

What You'll Own

Leadership on Shift

• Lead and direct the on-property team — service, front desk, and housekeeping support — during your scheduled shifts

• Set the tone for excellence from the moment you arrive to the moment you leave

• Coach in the moment — catching opportunities to develop the team without slowing service

• Handle guest issues with calm, judgment, and grace; recover service moments before they become memories

• Communicate clearly with the GM and Heather on what's working, what's not, and what needs attention

Guest Experience Operations

• Own front desk operations during your shifts — check-ins, check-outs, guest requests, and the warm first impression that sets the tone for every stay

• Run point at Wit & Wisdom — our 20-seat communal prix-fixe supper club — managing flow, narrating the experience, and protecting the room's energy

• Support The Welcome Bar — coffee, cocktails, wine, and conversation

• Handle phone inquiries, reservations, and on-property guest communication

Property Standards

• Walk the property each shift — common areas, guest rooms, restrooms — and address anything below standard

• Support housekeeping when needed; jump in to ensure rooms and spaces reflect MTL's boutique presentation

• Flag operational gaps to the GM with proposed solutions

Team Support

• Be the steady hand the team can count on during evenings and weekends

• Step in wherever needed with a whatever it takes mindset

Who You Are

• Hospitality leadership or supervisory experience — boutique hotel, fine dining, or upscale restaurant background welcome

• A genuine player-coach — comfortable leading from the floor, not from an office

• Calm and clear-headed under pressure — service recovery is a craft, not a panic

• Detail-oriented — you notice what others miss

• Warm, present, and guest-focused — hospitality is your craft, not your job

• Comfortable working evenings and full weekends as your regular schedule

• Physically able to move quickly across the property, lift up to 50 lbs, and stay active throughout long shifts

This Role Is For You If

• You believe leadership happens on the floor, not behind a desk

• You take pride in being the steady, calm presence when service gets intense

• You'd rather anchor a 16-room boutique property where every guest feels known

• You're drawn to hospitality as a craft — service, beverage, food, and rooms all as one woven experience

• You're ready to invest in a property and a team for the long haul

This Role Is Not For You If

• You want a Monday-through-Friday, 9-to-5 schedule

• You're looking for a pure leadership role with no hands-on work

• You prefer larger, more hierarchical organizations

• You're looking for a stepping stone rather than a craft to invest in

Our Core Principles

At The Mountain Top Lodge, we live by these guiding values:

• Addicted to Excellence — Excellence is the baseline.

• Enthusiastic Hospitality — We turn ordinary moments into memorable ones.

• Whatever It Takes Attitude — We step in for each other, for our guests, for the property.

• Extreme Ownership — We own outcomes. No excuses.

• Celebrate Our Experience — We find joy in the craft of hospitality.

• Protect the Fort — We're loyal to our team and our standards.

If these resonate, you'll feel right at home here.

The Details

• Type: Full-time, salaried

• Pay: $46,000–$54,000 annually, based on experience

• Schedule: Wednesday through Sunday, including evenings and full weekends

• Location: In-person, The Mountain Top Lodge, Dahlonega, GA

• Benefits: Health insurance available after 3 months · 3 weeks PTO after 6 months

• Reports to: General Manager and Founder

How to Apply

The application below is part of how we get to know you. It takes a little time — and that's intentional. We're looking for the kind of leader who'll invest in our team and our guests, and the application is the first step in that conversation.

Every application is read personally. If we'd like to move forward, we'll be in touch within 7–10 days.

APPLY NOW

"We've built a strong leadership team here — a General Manager and Assistant Manager who set the direction and standard. What we need is the right person to anchor weekends and evenings: someone who cares about the guest experience the way we do, and who'll lead the team beautifully when the rest of us are off site. If you've ever wanted to lead at a property small enough that every guest feels personal, this might be it."

— Heather Breedlove, Founder

Remote · 36 Hours/Week · Monday–Saturday · 10:00 AM–4:00 PM ET
$20/hour + Performance Bonus

The Mountain Top Lodge is looking for a Reservations & Experience Concierge to own the guest relationship before and after a stay — from the first inquiry through the reservation, the experiences surrounding it, and the invitation to return.

This is a hospitality and reservations sales role for someone who can listen well, communicate beautifully, anticipate what a guest may need, and confidently turn an inquiry into a reservation — and a reservation into a thoughtfully planned stay.

You'll be the primary voice of The Mountain Top Lodge across phone, text, and email during your scheduled hours. The role combines responsive inbound guest service with proactive outbound calling designed to strengthen guest relationships, enhance upcoming stays, and generate repeat business.

We're looking for someone who understands that exceptional hospitality can begin long before a guest arrives — and continue long after they leave.

ABOUT THE ROLE

The Reservations & Experience Concierge serves as the primary point of contact for prospective, upcoming, and previous guests of The Mountain Top Lodge.

You'll manage inbound guest communication, but this is not a position built around waiting for the phone to ring. Proactive outbound calling is a core responsibility of the role.

You'll actively work the guest journey — responding to inquiries, converting prospective guests into reservations, contacting new online reservations, preparing upcoming guests for their stay, introducing relevant experiences, following up after departure, and reconnecting with previous guests to generate return stays.

During quieter inbound periods, you'll work a structured outbound call and follow-up list through GoHighLevel.

You'll have the authority and systems necessary to take care of the guest directly, including booking and modifying lodging reservations, coordinating dining and experiences, and documenting guest preferences and communication.

WHAT YOU'LL OWN

Reservations + Inbound Guest Communication

• Serve as the primary point of contact for guest communication during scheduled hours

• Answer inbound calls promptly and professionally through Aircall

• Manage guest SMS messages, voicemail, and the general guest-facing email inbox

• Respond promptly to missed calls and unanswered guest communications

• Answer questions regarding accommodations, availability, policies, dining, experiences, special events, gift cards, and the property

• Identify the purpose of a prospective guest's stay and recommend the accommodations and experiences that best fit their visit

• Convert qualified inquiries into confirmed reservations

• Book new stays and modify existing reservations directly in Cloudbeds

• Assist guests with extending stays and adding additional nights when appropriate

• Maintain accurate guest notes, preferences, and communication history

Pre-Arrival Experience Planning

Every reservation is an opportunity to understand why the guest is coming and what would make the stay more memorable.

You'll:

• Review new online reservations and personally connect with guests when appropriate

• Identify celebrations, anniversaries, birthdays, special occasions, and other meaningful details

• Conduct pre-arrival outreach approximately two weeks before arrival

• Review upcoming stays for opportunities to make the experience more complete

• Coordinate dining reservations, spa experiences, celebration packages, special-event weekends, and other available experiences

• Identify opportunities to extend a stay or add an additional night when availability and the guest's plans make it appropriate

• Ensure relevant guest preferences and arrangements are documented and communicated to the on-property team

Outbound Guest Relationships + Rebooking

Proactive guest outreach is a significant part of this position. You'll be expected to initiate conversations, not simply respond to them.

You'll:

• Personally contact new online reservations when appropriate to welcome the guest, understand the purpose of the stay, and identify opportunities to personalize their visit

• Conduct scheduled pre-arrival calls to upcoming guests to coordinate dining, spa experiences, celebration packages, additional nights, and special-event opportunities

• Follow up with recent guests after departure to learn about their experience and identify appropriate opportunities to return

• Make outbound calls to previous guests as part of targeted rebooking campaigns

• Reconnect with past guests around relevant seasons, anniversaries, celebrations, special-event weekends, and other natural reasons to return

• Contact previous guests strategically when future availability or specific stay opportunities align with their history and preferences

• Support gift card campaigns and other appropriate guest-retention initiatives

• Maintain an organized outbound pipeline in GoHighLevel, including follow-up dates, guest interests, outcomes, and future opportunities

• Track reservations and revenue generated through outbound activity

Outbound communication should be personal, relevant, and informed by the guest's history with The Mountain Top Lodge. The objective is not call volume for the sake of activity; it is creating genuine reasons for guests to return.

Experience + Revenue Development

This role carries meaningful responsibility for revenue generation.

You'll:

• Confidently sell lodging reservations while maintaining a polished, guest-centered experience

• Introduce experiences based on what you learn about the guest rather than working from a generic sales script

• Coordinate and sell The Mountain Ritual in-room spa experience

• Secure Wit & Wisdom and other dining reservations through Tock

• Introduce celebration packages and special-event weekends

• Identify appropriate opportunities for additional-night stays

• Assist guests with purchasing Mountain Top Lodge gift cards

• Track guest interactions, opportunities, and outcomes accurately in GoHighLevel

• Follow established sales processes while maintaining the voice and hospitality standards of The Mountain Top Lodge

Post-Stay Guest Experience

The relationship with a guest does not end at checkout.

You'll:

• Conduct thoughtful post-stay outreach to recent guests

• Ask about their experience and identify concerns that require follow-up by the appropriate team member

• Recognize natural opportunities to invite guests to return

• Document feedback that can help the on-property team improve the guest experience

• Maintain accurate guest history and follow-up activity in GoHighLevel

General Inbox + Internal Routing

You'll manage the general guest-facing email inbox during scheduled hours and ensure inquiries reach the appropriate person when they fall outside your responsibility.

Guest reservation and experience inquiries should be handled directly whenever possible.

Event inquiries, employment inquiries, media requests, vendor communication, accounting matters, and other specialized requests should be identified, documented, and promptly routed to the appropriate team member.

SYSTEMS

You'll work primarily within:

• Aircall — Phone, voicemail, and SMS

• Cloudbeds — Lodging reservations and guest records

• Tock — Dining and experience reservations

• GoHighLevel — CRM, guest communication, follow-up, and sales tracking

Experience with these specific platforms is helpful but not required. Strong technical aptitude and the ability to learn systems quickly are essential.

RESPONSE + COMMUNICATION STANDARDS

Responsiveness is a core responsibility of this position.

You'll be expected to:

• Prioritize live inbound guest communication during scheduled coverage hours

• Answer calls promptly whenever possible

• Return missed calls quickly

• Monitor and respond to guest text and email communication throughout the day

• Maintain a professional, warm, and consistent written and verbal voice

• Follow through on guest requests rather than simply passing them along

• Document conversations and commitments accurately so the on-property team has the information necessary to deliver the experience

A guest should never have to wonder whether their message was received or what happens next.

WHO YOU ARE

• You are an exceptional communicator by phone and in writing

• You have a warm, polished, and confident telephone presence

• You listen before you recommend

• You're comfortable asking for the reservation and closing a sale

• You're equally comfortable making the call as answering it

• You can sell without sounding scripted or transactional

• You enjoy reconnecting with previous guests and can confidently invite someone to return

• You understand that thoughtful follow-up is part of hospitality — and that strong guest relationships can also produce measurable revenue

• You remember details and document them carefully

• You are highly responsive and take pride in follow-through

• You can move comfortably between hospitality, sales, service, and problem-solving

• You're organized enough to manage multiple guest conversations and follow-up commitments simultaneously

• You work independently without allowing standards to slip

• You take ownership of outcomes

• You understand that the person on the phone may be experiencing The Mountain Top Lodge for the first time through you

REQUIREMENTS

• 3+ years of experience in hospitality reservations, luxury travel, guest services, inside sales, vacation rentals, concierge services, or another high-touch customer-facing role

• Demonstrated ability to convert inquiries into sales or reservations

• Exceptional verbal and written communication

• Strong telephone presence and active listening skills

• Demonstrated comfort with proactive outbound calling; this position requires regular calls to upcoming, recent, and previous guests

• Strong attention to detail and follow-through

• Ability to learn and confidently navigate multiple technology platforms

• Reliable high-speed internet and a professional, quiet remote work environment

• Ability to work the established Monday–Saturday, 10:00 AM–4:00 PM Eastern schedule consistently

• Comfortable working independently in a remote environment

• Professional judgment when handling guest concerns, sensitive information, and service-recovery situations

Preferred:

• Boutique or luxury hotel experience

• Hotel or vacation-rental reservations experience

• Luxury travel or concierge experience

• Experience selling high-value hospitality, travel, or experience-based products

• Previous outbound sales, reservations, retention, or relationship-management experience

• Familiarity with Cloudbeds, Aircall, Tock, GoHighLevel, or comparable platforms

• Experience working within a CRM and maintaining a structured follow-up pipeline

PERFORMANCE + COMPENSATION

Base Pay: $20/hour
Schedule: 36 hours/week
Performance Bonus: Additional performance-based compensation tied to defined guest experience and revenue KPIs

Performance will be evaluated across areas including:

• Inbound call response

• Reservation conversion

• Phone-generated lodging revenue

• Outbound call activity and follow-up completion

• Outbound-generated lodging and experience revenue

• Additional-night revenue

• Experience and package revenue

• Gift card sales

• Rebooking and returning-guest revenue

• CRM accuracy

• Quality and consistency of guest communication

Performance targets will be established using actual operating data and reviewed regularly.

SCHEDULE

This is a consistent remote schedule:

Monday–Saturday
10:00 AM–4:00 PM Eastern
36 hours per week

The consistency of this schedule is important. Guests should know that during these hours, there is a knowledgeable person available who can answer questions, make decisions, complete reservations, and take care of the details surrounding their stay.

Outside scheduled concierge hours, calls will follow The Mountain Top Lodge's established routing and voicemail procedures, including access to on-property assistance for urgent current-guest needs.

OUR CORE PRINCIPLES

At The Mountain Top Lodge, we live by six guiding values:

Addicted to Excellence — Excellence is the baseline.

Enthusiastic Hospitality — We turn ordinary moments into memorable ones.

Whatever It Takes Attitude — We step in for each other, for our guests, and for the property.

Extreme Ownership — We own outcomes. No excuses.

Celebrate Our Experience — We find joy in the craft of hospitality.

Protect the Fort — We're loyal to our team and our standards.

If these resonate, you'll feel right at home here.

THE DETAILS

Position: Reservations & Experience Concierge
Type: Part-Time, Hourly Employee
Location: Remote
Schedule: Monday–Saturday, 10:00 AM–4:00 PM Eastern
Hours: 36 hours per week
Base Pay: $20/hour
Additional Compensation: Performance bonus based on defined guest experience and revenue KPIs

HIRING PROCESS

We take this hire seriously. Here's how it works:

1. Application + Short Video

2. Resume + Application Review

3. First Interview

4. Skills / Scenario Assessment

5. Final Interview + Reference Checks

6. Offer

HOW TO APPLY

The application below is detailed by design. We'll ask about your hospitality and sales experience, approach to guest communication, experience with inbound and outbound calling, problem-solving, organization, and the standards you bring to your work.

A short video introduction is required as part of the application.

Every application is personally reviewed. Please do not reach out via Instagram, phone, or email regarding application status. If we'd like to move forward, we'll contact you directly within 7–10 days.

APPLY NOW

"For many of our guests, the first conversation is the beginning of their experience at The Mountain Top Lodge. I want that interaction to feel every bit as thoughtful as the welcome they'll receive when they arrive — and I want the relationship to continue long after they leave. The right person will listen closely, anticipate what would make a stay exceptional, and take genuine pride in creating reasons for our guests to return. If you believe hospitality can begin with a phone call, I'd love to meet you."

— Heather Breedlove, FounderItem description

Licensed Massage Therapist · Dual-Licensed Massage Therapist + Esthetician Preferred

Part-Time / Flexible · Commission-Based · Dahlonega, GA

At The Mountain Top Lodge, we're reimagining what a hotel spa experience can look like.

No spa to find. No schedule to rush toward. The experience comes to you.

We're looking for an exceptional Licensed Massage Therapist to help us launch a signature in-room wellness experience created exclusively for our guests. You'll transform a guest room into a private retreat, deliver an exceptional treatment, and leave the space as beautifully as you found it.

This is more than performing a great massage.

It's hospitality.

ABOUT THE ROLE

As our Spa Experience Specialist, you'll deliver private, in-room treatments exclusively for guests of The Mountain Top Lodge.

You'll arrive with an intentionally designed spa cart and everything needed to transform the room — a professional massage table, beautiful linens, warm towels, music, Laurel Skin products, and the thoughtful details that make an experience at The Mountain Top Lodge feel different.

Our initial offering will be intentionally simple:

THE MOUNTAIN RITUAL

60 Minutes · $195
90 Minutes · $275

One signature full-body massage, personalized to the guest's preferred pressure, areas of focus, and individual needs.

No overwhelming treatment menu. No rushing from a locker room to a treatment room.

Just an exceptional, deeply personalized experience delivered in the privacy and comfort of the guest's room.

WHAT YOU'LL OWN

The Guest Experience

• Create a warm, polished, and professional experience from the moment you arrive at the guest's door

• Conduct a thoughtful pre-treatment consultation to understand preferences, pressure, areas of focus, contraindications, and guest comfort

• Personalize The Mountain Ritual while maintaining the consistency and standards of The Mountain Top Lodge

• Read the guest well — knowing when conversation is welcome and when quiet is the greater luxury

• Protect guest privacy, comfort, boundaries, and confidentiality at all times

The Treatment

• Deliver exceptional 60- and 90-minute massage treatments within the scope of your Georgia license

• Maintain excellent technique, draping, sanitation, body mechanics, and professional boundaries

• Work confidently with a range of guest preferences and pressure levels

• Follow The Mountain Top Lodge's signature treatment protocol while bringing your professional expertise to each individual guest

The In-Room Transformation

The room should feel different when you begin — and beautifully restored when you leave.

• Set up the massage table, linens, products, music, and treatment environment

• Create a calm, intentional atmosphere while respecting the guest's personal space

• Maintain impeccable sanitation and presentation standards

• Break down efficiently and quietly following each treatment

• Remove all treatment materials and restore the room completely

• Maintain the spa cart, equipment, linens, and treatment supplies so they're always guest-ready

Laurel Skin & Product Experience

The Mountain Top Lodge uses Laurel Skin, a whole-plant organic skincare line selected for its quality, botanical philosophy, and sensory experience.

You'll:

• Learn the Laurel Skin products incorporated into our signature treatment protocols

• Use products intentionally and consistently

• Educate interested guests naturally when appropriate

• Recommend retail products when they genuinely complement the guest's experience

Spa Experience Specialists earn 10% commission on Laurel Skin retail products personally sold.

Hospitality Beyond the Massage

At The Mountain Top Lodge, the treatment itself is only one part of the experience.

The details matter.

How you knock on the door.
How the cart looks.
How you speak to the guest.
How the linens are presented.
How gracefully you adapt to a guest's individual needs.
How quietly you leave.

We're looking for someone who understands that luxury is often found in the smallest moments.

ADDITIONAL OPPORTUNITY FOR DUAL-LICENSED SPECIALISTS

Licensed Massage Therapists are encouraged to apply.

Candidates who also hold an active Georgia Esthetics license will have the opportunity to help us develop and deliver additional wellness experiences featuring Laurel Skin.

As the program grows, this may include signature facial rituals, treatment enhancements, and other botanical experiences developed within the appropriate scope of practice.

Dual licensure is preferred, not required.

WHO YOU ARE

• You are warm, polished, calm, and professional

• You're exceptional at your craft and still interested in getting better

• You understand that technical skill and hospitality are equally important

• You notice details other people miss

• You intuitively understand how to make someone feel comfortable and cared for

• You respect boundaries and guest privacy without exception

• You're comfortable working independently

• You leave spaces better than you found them

• You're dependable — when a guest has booked an experience, you understand they're counting on you

• You take ownership when something doesn't go as planned

• You don't need constant supervision to uphold an exceptional standard

• You genuinely enjoy taking care of people

REQUIREMENTS

• Active Georgia Massage Therapy license in good standing

• Professional liability insurance meeting Georgia requirements

• Strong massage technique and understanding of anatomy, contraindications, sanitation, draping, and professional boundaries

• Ability to perform both 60- and 90-minute treatments

• Ability to safely set up and break down a portable massage table and manage the spa cart

• Reliable transportation to The Mountain Top Lodge in Dahlonega, Georgia

• Dependable availability for scheduled guest appointments, including weekends and evenings

• Professional appearance and communication

• Ability to work independently in private guest-room environments

• Willingness to learn and consistently execute The Mountain Top Lodge's signature treatment protocol

Preferred:

• 3+ years of professional massage experience

• Luxury hotel, resort, spa, or high-end private-client experience

• Active Georgia Esthetics license

• Experience with botanical or luxury skincare

• Familiarity with Laurel Skin

• Experience providing mobile or in-room treatments

COMPENSATION

Spa Experience Specialists earn:

• 50% commission on treatment revenue

• 100% of the 20% guest service charge

• 10% commission on Laurel Skin retail products personally sold

A 20% service charge is added to each treatment and paid in full to the Spa Experience Specialist. Additional gratuity is neither expected nor solicited.

At current guest pricing:

60-Minute Mountain Ritual · $195 + 20% service charge
Specialist earns $136.50 per treatment

90-Minute Mountain Ritual · $275 + 20% service charge
Specialist earns $192.50 per treatment

Dual-licensed specialists may have additional earning opportunities as facial and skincare experiences are introduced.

SCHEDULING

This is a flexible, guest-demand-driven position rather than a traditional shift-based spa role.

Treatments will be scheduled in advance whenever possible based on guest requests and Spa Experience Specialist availability.

Weekend and evening availability is important, as these are some of our highest-demand guest periods.

Our goal is to build a small, dependable team of specialists so we can offer this experience consistently while providing flexibility for our providers.

OUR CORE PRINCIPLES

At The Mountain Top Lodge, we live by six guiding values:

Enthusiastic Hospitality — We turn ordinary moments into memorable ones.

Addicted to Excellence — Excellence is the baseline.

Whatever It Takes Attitude — We step in for each other, for our guests, and for the property.

Extreme Ownership — We own outcomes. No excuses.

Celebrate Our Experience — We find joy in the craft of hospitality.

Protect the Fort — We're loyal to our team and our standards.

If these resonate with you, you'll feel right at home here.

THE DETAILS

Position: Spa Experience Specialist
Type: Part-Time / Flexible, Commission-Based
Location: The Mountain Top Lodge · Dahlonega, Georgia
Treatment Commission: 50%
Service Charge: 100% of the 20% guest service charge paid to the Spa Experience Specialist
Retail Commission: 10% on personally generated Laurel Skin retail sales
Licensure: Active Georgia Massage Therapy license required
Dual Licensure: Georgia Massage Therapy + Esthetics preferred
Schedule: Based on guest bookings and mutually established availability; weekend and evening availability strongly preferred

HIRING PROCESS

We take the guest experience seriously, so we take this hire seriously too.

1. Application + Short Video

2. License + Resume Review

3. Interview

4. Paid Practical Treatment

5. Reference Check

6. Offer

The practical isn't only about massage technique. We'll be evaluating the complete experience — arrival, consultation, setup, guest communication, treatment, attention to detail, breakdown, sanitation, and how the room is left following the service.

HOW TO APPLY

Our application is detailed by design.

We'll ask about your professional experience, licensure, approach to massage and hospitality, availability, and why The Mountain Top Lodge interests you. You'll also submit your resume and a short video introduction.

Every application is personally reviewed.

If we'd like to move forward, we'll be in touch regarding the next step in our hiring process.

APPLY NOW

"I've always believed the most memorable hospitality happens in the details — the moments that make someone feel genuinely cared for. We're creating our in-room spa experience with that same philosophy. I want our guests to close the door after their treatment and feel that, for an hour or two, the rest of the world simply disappeared. If creating that kind of experience for someone is as meaningful to you as it is to me, I'd love to meet you."

— Heather Breedlove, Founder